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Connect Shopify

BABAV reads your Shopify orders and stock (it never changes anything) so your agent can answer “where’s my order?” and “is this in stock?”. Order details are only ever sent to the buyer’s own email or phone.

5minutes
11steps
3fixes
Before you start2 things to have readyConnect it11 steps, about 5 minutesDid it work?3 signs you’re liveFix a problem3 messages, each with the fix

Also in Stores

Still stuck?

Email support@babav.co and say which step you are on. A person answers.

Before you start

  1. Sign in as the store owner (or a staff account with the App development permission).
  2. Since 1 January 2026 Shopify no longer lets you make new custom apps inside Shopify admin. You make a small private app in Shopify’s Dev Dashboard instead. It is free and only works for your store.

Connect it

Connect it, step by step

  1. Open dev.shopify.com/dashboard. Use the same login as your store.
  2. Tap Create app, then Start from Dev Dashboard. Name it BABAV and tap Create.
  3. Open the Versions tab. Under Access scopes add read_orders, read_products and read_inventory. Leave the app URL as it is. Tap Release.
  4. Go to Home, scroll to Install app, pick your store and confirm.
  5. Open Settings. Copy the Client ID and the Client secret.
  6. In BABAV, open Settings → Your store → Shopify. Type your store name (like yourshop — BABAV adds .myshopify.com), paste both values and tap Connect Shopify.

Made a custom app in Shopify admin before 2026? Open it in Settings → Apps → Develop apps, copy its Admin API access token (starts with shpat_) and paste that instead.

Add the chat bubble to your store

  1. In BABAV, under Shopify, open Chat bubble on your store and tap Set up chat bubble. BABAV allows your store’s addresses and turns Website chat on.
  2. Tap Copy.
  3. In Shopify go to Online Store → Themes and tap Customize.
  4. In the left list, under Footer, tap Add section and pick Custom Liquid.
  5. Paste into the Liquid code box and tap Save.

Prefer code? In Themes → ⋯ → Edit code, open layout/theme.liquid and paste the tag just above </body>.

Did it work?

  • The Shopify section says “Connected to” and your store name.
  • Message your brand asking about a real order number. BABAV offers to send the details to the email or phone on the order.
  • Open your store in a private window: the chat bubble shows in the corner.

Fix a problem

  1. Copy the Client ID and Client secret again from the app’s Settings.
  2. Check the app is installed on this store (Dev Dashboard → Home).
  3. The app and the store must belong to the same Shopify organization. Create the app while signed in with your store’s login.

  1. Add read_orders, read_products and read_inventory in Versions, tap Release, then approve the update in your Shopify admin.

  1. Your store opens at a different address than the one BABAV knows. In BABAV, set up the chat bubble again and type that address, or add it in Settings → Website chat.
Something wrong? See the fixes →