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Connect Facebook

BABAV replies to comments and Messenger messages on your Facebook Page, and posts for you.

5minutes
7steps
6fixes
Before you start3 things to have readyConnect it7 steps, about 5 minutesSettings1 to know aboutDid it work?2 signs you’re liveFix a problem6 messages, each with the fix

Also in Social & community

Still stuck?

Email support@babav.co and say which step you are on. A person answers.

Before you start

  1. A Facebook Page (a business page, not your personal profile).
    • No Page yet? Make one for free at facebook.com/pages/create.
  2. Your Facebook login must have access to that Page. Full control is safest.
    • On Facebook, switch into your Page. Go to Settings & privacy → Settings → Page setup → Page access.
    • Your name should be listed under People with Facebook access.
    • Someone else owns the Page? Ask them to give you Facebook access with full control.
  3. Use a normal web browser, like Safari or Chrome.
    • Connecting does not work inside the Instagram, Facebook, TikTok or Gmail apps’ built-in browser.

Connect it

  1. In BABAV, open Connections. Find the Facebook card. Tap Connect →.
  2. Facebook opens. Check the name shown is you. Wrong person? Log out of facebook.com in this browser and start again.
  3. Facebook asks which Pages BABAV can use. Tick your Page. Not sure? Tick them all.
  4. If it asks about Instagram accounts or businesses, tick yours too. It does no harm.
  5. Facebook lists what BABAV wants to do. Do not turn any of them off. Tap Continue or Save.
  6. Back in BABAV you see Choose your Facebook Page. Tap your Page, then Connect selected.
  7. You see You’re connected. BABAV takes you back to Connections.

Settings to check in Facebook

Change which Pages or accounts BABAV can use

Facebook only gives BABAV the Pages and Instagram accounts you ticked. If you unticked one, fix it here.

On your phone

  1. Open Facebook. Tap your profile picture.
  2. Tap Settings & privacy, then Settings.
  3. Tap Business integrations. (Some versions put it under Your activity.)
  4. Find BABAV and tap View and edit.
  5. Tick every Page and Instagram account BABAV should use. Tap Save.

On a computer

  1. On facebook.com, click your profile picture.
  2. Click Settings & privacy, then Settings.
  3. Click Business integrations. Find BABAV and click View and edit.
  4. Tick the Pages and accounts BABAV should use. Click Save.
  5. Still missing? Click Remove next to BABAV, then connect again in BABAV and tick everything.

Did it work?

  • The Facebook card shows your Page name.
  • Test it: from your personal profile, comment on a post on your Page. The comment shows up in BABAV’s Activity within a few minutes.

Fix a problem

  1. You may be logged in to the wrong Facebook account. Log out of facebook.com and connect again.
  2. Your login may not have access to the Page. Check Page access (see “Before you start”).
  3. You may have unticked every Page. Fix it in Business integrations (see “Settings to check”).

  1. Facebook was not given that Page. Open Business integrations → BABAV → View and edit, tick the Page, and tap Save.
  2. Then tap Connect → in BABAV again.

  1. Facebook access was removed, or your password or Page access changed.
  2. Tap Reconnect → on the card and sign in again. You do not need to disconnect first.

  1. The “Choose your accounts” screen was left open for more than 10 minutes.
  2. Go back to Connections and tap Connect → again.

  1. Every connection your plan includes is already in use.
  2. Tap Go to Billing and add a connection. The price is prorated to today.
  3. Or disconnect a connection you no longer need, then try again.

  1. You opened BABAV inside another app, like Instagram, Facebook or Gmail. Google and Meta block connecting there.
  2. Tap the ••• menu and choose Open in browser. Or copy app.babav.co/dashboard#connections into Safari or Chrome.
  3. Log in and tap Connect → again.
Something wrong? See the fixes →